MS Certification
(MCSE,MCSD,MCSA, etc)

Supporting Users and Troubleshooting a Microsoft Windows XP Operating System
Exam 70-271

Video Instructor-Led Format

Audience	Administrators, Application developers, programmers, project leaders and other technical individuals that need to acquire the necessary skills to pass the Microsoft Certified Desktop Support Technician certification exam series.
Duration	5 CDs
Course Abstract	Microsoft Windows XP Professional is the next version of the Windows operating system designed for businesses of all sizes. In this course, our MCDST certification will cover the skills of help desk technician, customer support representative, PC support specialist, technical support representative, and technical support specialists as defined by the National Workforce Center for Emerging Technologies Skill Standards for Information Technology and other research worldwide
Price	Single User (CDROM) $595.00 Singe User (eLearning Portal) $425.00 Multi-User LAN (2-5 users) $1049.00 more than 5 users Call for Pricing
Program Includes	The following components are included in this course: 5 CD-ROMs - Live instructor-led classroom sessions with full Audio, Video and demonstration components 1 Certification Exam Simulator 1 Microsoft Press MCP Study Guide Hands-on demonstrations Printable Courseware - Instructor Keynotes, PowerPoint slides and review questions Exclusive LearningZone Live Mentor more details Help Whenever you need it! Exclusive LearningZone - Why wait for email support? Chat Live with our Certified Instructors anytime around the clock (7x24) an $395 Value Proven technique- Exam Secrets Review Exclusive Exam Pass Guarantee Certificate of Completion
Course Experts	Kevin Wolford was involved in the early stage development and beta testing of Windows.NET Server (Windows Server 2003) and has authored several highly regarded Microsoft certification books for both New Riders and Sybex. He started his computer career in 1983 and since then, has been a technical writer, network administrator, and trainer. Kevin spent many years working with Novell and is a CNI and Master CNE. In 1998 Kevin founded Tech Training, to as he likes to say "give himself a chance to test his unique training ideas on paying customers". He is also an MCSE, Microsoft Certified Trainer MCT, and is certified in SMS, SQL Server, TCP/IP, NT Workstation, NT Server, Exchange Server, Windows 9x and 2000.
Course Topics	The following list represents the sections and topics discussed in this virtual instructor-led course offering.
	Level 1 MCDST Overview 1.1 What does a MCDST do? 1.2 Questions and Goals Overview of Main Objectives 2.1 Desktop Management 2.2 Printers & Network Connectivity 2.3 Troubleshooting The Windows Operating System 3.1 Operating System Features 3.2 Identifying the Operating System 3.3 Workgroups vs. the Active Directory 3.4 Troubleshooting & Troubleshooting Tools 3.5 Computer Management Console 3.6 Safe Mode Tools 3.7 The Recovery Console 3.8 Remote Desktop 3.9 Remote Assistance Tool Lab – Creating a New User Account Installing Windows XP 1h 4.1 Hardware Requirements 4.2 BIOS and Upgrade Advisor 4.3 Device Drivers 4.4 Hard Disks 4.5 Creating Partitions4.6 The Installation Process 4.7 Windows Update 4.8 Multi-boot Installation Considerations 4.9 Resolving Setup Issues 4.10 Transferring User Information 4.11 Unattended Installations 4.12 The Boot Process 4.13 Automated System Recovery Lab – Automated System Recovery Level 2 Desktop Management 1h 1.1 Types of Accounts 1.2 User Profile 1.3 Resetting Passwords 1.4 Fast User Switching 1.5 User Configuration 1.6 Smart Menu, Taskbar, Desktop 1.7 Folder Views 1.8 Accessibility Options 1.9 Multilingual Configuration 1.10 Security and Local Policy Settings 1.11 Protecting an Internet Computer 1.12 Configuring Auditing on a Computer 1.13 Troubleshooting System Performance Lab – Resetting User Accounts Level 3 File and Folder Access 1.1 Changing File Associations 1.2 File and Folder Attributes 1.3 File Compression 1.4 Encrypting File Systems 1.5 NTFS Permissions 1.6 Shared Folder Permissions 1.7 Mapping a Network Drive & Shadow Copy 1.8 Offline Files and Folders 1.9 File Redirection Lab – Managing Simple File Sharing Level 4 Hardware Issues 1.1 Managing Drivers 1.2 Storage Devices 1.3 Display Devices 1.4 Direct X 1.5 I/O Devices 1.6 ACPI Lab – DirectX Diagnostic ToolPrinters 2.1 Installing 2.2 Updating & Troubleshooting Printers 2.3 Printer Permissions 2.4 Redirecting Print Jobs 2.5 Resetting the Printer Spooler 2.6 Auditing Printers Lab – Restarting the Printer Spooler Level 5 Network Connectivity 1.1 IP Addressing 1.2 Name Resolution 1.3 Remote Connection Issues Lab – Name Resolution Tools Troubleshooting Applications 2.1 DOS Based and WIN16 Based Application 2.2 Troubleshooting WIN32 Based Application 2.3 Troubleshooting Application Compatibility 2.4 Troubleshooting Security Issues Lab – Enabling Application Compatibility Level 6 Internet Explorer Configuration 1.1 General Tab 1.2 Security Tab 1.3 Privacy Tab 1.4 Content Tab 1.5 Connections Tab 1.6 Programs Tab 1.7 Advanced Tab 1.8 Customizing Outlook Express Configuration 2.1 Creating Accounts 2.2 E-mail Configuration 2.3 Troubleshooting E-mail 2.4 Managing Data 2.5 Newsgroups Lab – Creating Identities Level 7 Microsoft Office 1.1 Editions and Availability 1.2 Types of Installation 1.3 Installation and Activation 1.4 Applying Office Updates 1.5 Add and Remove Office Components 1.6 Repair and Recover Office Applications 1.7 Adjusting Macro Security 1.8 Troubleshooting Lab- Microsoft Office Components Microsoft Outlook 2.1 Creating a Profile 2.2 Managing Outlook Data 2.3 Troubleshooting